1. Introduction

Welcome to Renaissance Ballrooms & Catering (“Renaissance,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, https://renaissancemiami.com/, contact our team, request information about our services, or engage with us regarding event planning, venue rentals, catering, and related services.

By using our website, you acknowledge the information practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information directly from you, automatically through your interaction with our website, or from third parties involved in providing our services.

A. Information You Provide
When you contact us, request an event package, schedule a venue tour, or inquire about our services, we may collect:

• Full name
• Email address
• Telephone number
• Event type, such as a wedding, quinceañera, corporate event, or private celebration
• Preferred event date and location
• Estimated number of guests
• Event preferences, budget, and service requirements
• Information submitted through contact forms, email, telephone, or other communication channels
• Billing and payment-related information, when applicable
• Additional information you voluntarily provide during the planning process

We encourage you not to submit sensitive personal information unless it is reasonably necessary to coordinate your event or fulfill a specific request.

B. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the website
• Referring websites and navigation patterns
• Approximate geographic location derived from your IP address
• Cookies and similar tracking technologies

This information helps us understand website performance, improve functionality, and enhance the visitor experience.

C. Event-Related Information
When coordinating an event, we may collect additional information necessary to deliver the requested services, including:

• Event schedules and logistical requirements
• Guest counts and seating preferences
• Menu selections and dietary requirements
• Décor, entertainment, photography, and audiovisual preferences
• Vendor contact information
• Event-related correspondence and planning documents

We use this information to organize, coordinate, and deliver the services requested by our clients.

3. How We Use Your Information

We may use the information collected for the following purposes:

• Customer Service and Communication: To respond to inquiries, provide information about our venues and services, schedule appointments, and communicate with prospective and existing clients.
• Event Planning and Service Delivery: To prepare proposals, coordinate venue reservations, organize catering and event services, communicate with vendors, and fulfill contractual obligations.
• Business Operations: To manage reservations, maintain records, process applicable transactions, administer customer relationships, and support daily business operations.
• Website Improvement: To monitor website performance, understand visitor interactions, troubleshoot technical issues, and improve the usability and effectiveness of our website.
• Marketing and Promotions: Where permitted by law, to communicate information about our services, special offers, events, and promotions. You may opt out of promotional email communications at any time.
• Security and Legal Compliance: To protect our website, prevent fraud or unauthorized activities, comply with applicable laws, and enforce our contractual rights.

4. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to improve functionality, understand visitor behavior, and measure the effectiveness of marketing activities.

These technologies may include:

• Essential Cookies: Support basic website functionality and security.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Functional Cookies: Remember certain preferences and improve the browsing experience.
• Advertising Cookies: May be used to measure advertising performance and deliver more relevant promotional content.

Depending on the services enabled on our website, third-party providers may collect information through their own tracking technologies.

You can manage or disable cookies through your browser settings. Certain website features may not function as intended if cookies are disabled.

Where required by applicable law, we will obtain consent before using nonessential cookies or provide other legally required privacy choices.

5. Sharing Information with Third Parties

We do not sell personal information in exchange for money.

We may share personal information with trusted third parties when reasonably necessary to operate our business, fulfill customer requests, or comply with legal obligations.

These parties may include:

• Event Service Providers: Caterers, photographers, videographers, entertainment professionals, decorators, transportation providers, audiovisual specialists, and other vendors involved in coordinating an event.
• Technology and Website Provider: Companies providing website hosting, website maintenance, analytics, customer relationship management, email communications, and related technical services.
• Payment Processing Provider: Third-party payment processors or financial institutions involved in processing authorized transactions.
• Professional Advisers and Legal Authorities: Accountants, legal advisers, insurers, regulators, or government authorities when disclosure is necessary or legally required.

We share only the information reasonably necessary for the relevant purpose and seek to work with service providers that maintain appropriate privacy and security safeguards.

Certain third-party advertising or analytics technologies may constitute a sale, sharing, or targeted advertising under applicable state privacy laws, even when no money is exchanged. Where these laws apply, we will provide the required disclosures and opt-out mechanisms.

6. Photography, Video, and Event Media

Renaissance Ballrooms & Catering offers photography, videography, and related event services, either directly or through third-party professionals.

Photographs, videos, and other event-related media may contain personal information about event hosts, guests, and participants.

Such materials may be collected, processed, stored, or shared as necessary to deliver contracted photography and video services.

Any use of identifiable event photographs or recordings for advertising, promotional materials, social media, or website galleries will be subject to applicable law, contractual agreements, and any required permissions or authorizations.

Clients are responsible for communicating relevant photography and recording arrangements to their guests when appropriate.

For questions regarding the use of event images or recordings, please contact us using the information provided at the end of this policy.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

These measures may include secure website connections, restricted access to customer information, and the use of reputable technology providers.

However, no method of electronic transmission or storage is completely secure. While we make reasonable efforts to protect personal information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Responding to customer inquiries
• Managing event reservations and contracts
• Providing requested services
• Maintaining business and financial records
• Resolving disputes
• Meeting applicable legal and regulatory obligations

Retention periods may vary depending on the nature of the information, the services provided, and applicable legal requirements.

When personal information is no longer needed, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it, unless continued retention is required or permitted by law.

9. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to applicable exceptions.
• Request information about certain disclosures of your personal information.
• Opt out of certain uses of personal information for targeted advertising, sales, or sharing, where applicable.
• Withdraw consent for certain processing activities when consent is the applicable legal basis.
• Appeal certain decisions regarding privacy requests, where required by law.

To exercise an applicable privacy right, please contact us using the information listed below.

We may need to verify your identity before fulfilling a request. We will respond within the timeframes required by applicable law.

We will not unlawfully discriminate against individuals for exercising their privacy rights.

10. Florida Privacy Considerations

Renaissance Ballrooms & Catering operates in Miami, Florida, and handles personal information in accordance with applicable federal and Florida laws.

Where applicable, this includes Florida laws concerning data security, personal information protection, and notification requirements following certain security incidents.

Additional privacy rights may apply to individuals residing in states with comprehensive consumer privacy laws, depending on the nature of our activities and whether applicable legal thresholds are met.

11. Email and Marketing Communications

If you provide your email address or other contact information, we may use it to respond to your inquiries, provide requested information, communicate about event arrangements, or send promotional communications where permitted by law.

You may opt out of promotional email communications by following the unsubscribe instructions included in those messages or contacting us directly.

Please note that opting out of marketing communications does not prevent us from sending necessary transactional or service-related messages concerning existing inquiries, reservations, or contractual arrangements.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, booking services, payment providers, or other external resources.

These third-party services operate independently and may maintain their own privacy policies and data collection practices.

Renaissance Ballrooms & Catering is not responsible for the privacy practices, security measures, or content of websites and services that we do not control.

We encourage visitors to review the privacy policies of third-party services before submitting personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

When changes are made, we will revise the effective date displayed at the beginning of this policy.

Material changes may be communicated through our website or other appropriate channels when required by law.

We encourage visitors to review this Privacy Policy periodically to stay informed about how we handle personal information.

14. Contact Information

If you have questions about this Privacy Policy, our information practices, or your privacy rights, please contact us:

Renaissance Ballrooms & Catering

5910 SW 8th Street
Miami, FL 33144
United States

Phone: (305) 261-2001
Email: info@renaissancemiami.com

 

Effective Date: November 4, 2026